Latest Work | April 2025
UX Research:
Food Safety Awareness
Training Resources
Client: Food Safety Authority of Ireland (FSAI)
My Role: UX Research
Timeline: 4 Days
Tools: Personal Interviews, Whiteboards, Figma and Google Sheets
Challenge
Food safety training materials often contain complex regulations and inconsistent formats, making them difficult for learners to understand and apply in real-world situations.
Training participants needed clearer guidance, simplified learning flows, and accessible resources to improve awareness and compliance with food safety standards.
Approach
A user-centred research process was used to identify gaps in training resources and improve how information is structured and delivered.
Key activities included:
Stakeholder interview
Existing training material audits
User interview
Usability testing of learning resources
User journey mapping
Insights from research were used to design simplified guidelines and structured training materials.
Deliverables: Research Insights
Customer Journey Mapping
Pain points across Storage, Preparation, and Cooking stages
Primary User Persona
Frontline food worker with limited training access.
Deliverables: Training Framework
Modular Training Content
Break topics into simple, structured learning modules.
Results
Training content tailored for the user’s specific needs became easier to understand and apply.
Visual Learning Aids
Use icons, diagrams, and examples to simplify regulations.
Visual learning elements improved learner engagement.
Affinity Mapping Insights
Key themes from interviews and observations.
Clear Content Hierarchy
Organise materials based on user learning needs.
The training resources provide a better understanding of food safety practices and increased adherence to standards.
Visual Training Recommendations: Multilingual, visual-first learning solutions.
Knowledge Reinforcement
Include checklists or assessments to support retention.